Privacy Policy

When opening an account and using services at 35bd bat, we collect the following types of information. This information may be provided directly by you or collected automatically by the system.

1.1 Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification purposes)
• Username and password chosen by the user

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers only)
• Deposit and withdrawal transaction history

1.3 Technical and Usage Information

• IP address and device type
• Browser and operating system information
• Login time, list of pages visited, and session duration
• Gaming activity, betting history, and scores

35bd bat collects your information in the following ways:

2.1 Information Provided Directly

Information you fill in directly on forms during account registration, login, deposit, or withdrawal is stored in our system. Information you send via live chat or email when contacting us may also be collected.

2.2 Automatic Collection

When you visit the site, information about your device and browsing behaviour is automatically collected through cookies and other tracking technologies. This process helps ensure the security and performance of the site.

2.3 Through Third Parties

Payment processors and identity verification service providers may share relevant information with us. However, these third parties follow their own privacy policies and we do not have full control over their operations.

35bd bat uses your information only for specific and legitimate purposes. These purposes are described in detail below:

3.1 Account Management and Service Delivery

Your information is used to create, manage, and verify your account, and to process transactions and settle payments. This information is essential to properly delivering the site's full range of services.

3.2 Security and Fraud Prevention

We analyse your information to ensure account security, detect unauthorised access, and monitor any suspicious transactions. This process is carried out in the interest of overall member safety.

3.3 Customer Support

When you contact us via 24/7 live chat or email, your account information is used to provide fast and effective assistance. Our support team is always available for any questions about our responsible gaming guidelines.

3.4 Technical Improvement

We analyse overall usage data to improve site performance, introduce new services, and make the user experience easier.

3.5 Meeting Legal Obligations

We may use the necessary information to comply with applicable laws and regulations and to respond to any lawful request from a competent authority.

Protecting your personal information is one of our highest priorities. 35bd bat has put in place multiple technical and organisational measures to this end.

4.1 Encryption and Security Technology

All data transmitted on the site is encrypted using SSL (Secure Socket Layer) technology. Your password and financial information are never stored in plain form — industry-standard hashing and encryption methods are always followed.

4.2 Access Controls

Only authorised staff can access your information, and they use it only within the scope of their job requirements. Internal training and strict access control policies ensure this protection.

4.3 Data Retention Period

Information is retained for as long as your account is active. Even after an account is closed, relevant information may be kept for a set period to meet legal obligations or resolve disputes. Once no longer needed, information is securely deleted.

4.4 System Monitoring

35bd bat regularly monitors its systems and network to detect any potential security risks and respond promptly.

35bd bat may share your information with third parties on a limited, need-only basis. These situations are clearly described below.

5.1 Service Provider Partners

Necessary information is shared with selected service providers for payment processing, identity verification, and technical support. These providers are contractually obligated to protect the confidentiality of your information.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, only the minimum necessary information is provided.

5.3 Business Changes

User information may be transferred in the event of a business merger, acquisition, or asset transfer. In such situations, we will notify you in advance and equivalent protection under this privacy policy will be ensured.

The 35bd bat website uses cookies and similar tracking technologies. This section provides information about how they are used and the controls available to you.

6.1 Types of Cookies

• Essential Cookies: To maintain core site functionality, such as keeping you logged in.
• Functional Cookies: To remember your preferences, such as language settings or session duration.
• Analytical Cookies: To understand usage patterns on the site, which are used to improve service quality.
• Security Cookies: To detect suspicious activity and fraudulent login attempts.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some important site features to stop working.

As a 35bd bat user, you have the following rights regarding your own information. You can contact our support team to exercise these rights.

7.1 Right to Access Information

You may request at any time to see what information 35bd bat holds about you. We are obliged to provide this information within a reasonable time.

7.2 Right to Correct Information

If your account contains any incorrect or outdated information, you may request that it be corrected. Keeping your information accurate also improves your experience using the service.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, if there are legal obligations or ongoing disputes, complete deletion may not be possible.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing or analytical purposes. This objection will be processed in accordance with the site's terms and conditions.

7.5 Right to Data Portability

You may request to receive your information in a structured, easily readable format, which will be provided where technically feasible.

We take special care to protect your payment information during financial transactions on 35bd bat.

8.1 Payment Information Processing

During transactions via bKash, Nagad, Rocket, and Upay, payment-related information is processed directly on the secure servers of the respective payment provider. The same security process applies to bank transfers.

8.2 Card or Payment Identifier Information

Full payment account numbers are not stored on 35bd bat's servers. Only the success or failure status of a transaction and the transaction reference number are retained.

8.3 Transaction Records

Records of all deposit and withdrawal transactions are stored in your account. These records are used for dispute resolution and financial auditing.

35bd bat is strictly not for anyone under 21 years of age. We do not knowingly collect any information from minors.

9.1 Age Verification

Each user's age is verified at the time of account registration. All casino and betting activity on 35bd bat is strictly restricted to users aged 21 and above.

9.2 If a Minor's Information Is Found

If it comes to our attention that a minor's information exists in our system, that account will be closed immediately and the relevant information will be deleted. For more information on this, you can find details about our institutional policies on our About Us page.

35bd bat may update this privacy policy from time to time. Learn more below about the nature of changes and the process involved.

10.1 Notice of Changes

For significant changes, we will send a notification to your registered mobile number or email. In addition, the "Last Updated" date at the top of the page will be changed.

10.2 Continued Consent

Continuing to use the site after an updated policy is published means you are consenting to the new policy. If you object to the changes, you may stop using the site and request that your account be closed.

10.3 Previous Versions

Information about previous versions of the privacy policy may be available through our support team upon request.

If you have any questions or concerns about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us.

11.1 Contact Methods

• Live Chat: Get instant support via live chat on the site 24/7 — in both Bengali and English.
• Email: [email protected]

11.2 Response Timeframes

Privacy-related requests are responded to within a reasonable time. Urgent security matters are handled with the highest priority. For general questions, visit our FAQ section.